VP Service Introduction

Fulltime - Amsterdam

At Kinly we are a team of passionate, reliable and helpful people who think working together is the most exciting thing in the world. Our vision is to engage people in a world of possibilities. Our brand promise is Working together. Everywhere. Our role is to provide a seamless and reliable experience that enables people to work together, in different spaces and places. Do you like to work for an international, fast-growing, dynamic and multicultural organization? Are you an ambitious self-starter? Join us!

Role Summary

Kinly is strongly upgrading its portfolio of recurring services. A fundamental part of making a success of such services is to ensure that they are not only designed with excellent features and pricing (the core focus of the SVPs of the various products), but equally that they are launched into the operations teams in a way that ensures an excellent standard of delivery from day 1. The VP of Service Introduction will be responsible for ensuring that the latter holds for the product sets managed by the SVP of Products, to include Cloud Collaboration products, Smart Portfolio Products, Customer Success Products and Standardized Service Level Product.

Responsibilities and Duties

  • Maintain a process and formal collaboration structures for ensuring that all new Recurring products are delivered into use with all necessary operational capabilities, and with the sign-off of the local and global operations teams
  • Ensure that all products within the Global Recurring Revenue Portfolio have documented delivery and support processes and leading on the creation of such processes where do they not yet exist, as well as core Key Performance Indicators demonstrating operational quality.
  • Maintain estimates of what capabilities are required to ensure to deliver the above-named processes as regards labour hours, training requirements, personal certifications and IT tooling.
  • Intensive, structured liaison with local and Global Operations leaders to confirm the specific requirements in each country/department and to agree a plan and sign-off criteria for each new product in that area. Ensure that actions are taken
  • Deliver the above responsibilities in ways consistent with the relevant certification requirements for the relevant products, e.g. ISO27001, SOC2.

Key Skills

  • The VP Service Introduction should in general be educated to degree level
  • 5-10 years’ experience in either the AV, IT or Videoconferencing industry is essential, with a focus on operational deployment of services
  • Experience of introducing changes/new products into a complex international environment essential
  • Demonstrated training/certification in formal operational and/or project management methods very desirable

Personal Characteristics

  • In it Together
  • Reliably Professional, determined and patient
  • Able to maintain focus in a changing environment
  • Passionate Innovator

In addition to a good salary and very good working conditions, we also offer you a nice, modern working environment. Together with a hardworking and pleasant team you work for leading customers and great brands. Your opinion is greatly appreciated and there are plenty of opportunities for development.

Send your resume with photo and motivation letter to recruitment.nl@kinly.com. If you have any questions please contact 088-6526565, www.kinly.com.